CRM 2011 Online Polaris Case Bug – Unable to get value of the property ‘focusin’, ‘SubjectClicked’ or ‘style’: object is null or undefined.

Last night one our customers had their development environment updated to Polaris, it all looked good apart from when I opened the case (incident) entity. The form did not load correctly (it was unusable, none of the controls worked) and I received these errors:

SCRIPT5007: Unable to get value of the property ‘focusin’: object is null or undefined
global.ashx?ver=1069248366, line 5 character 58707

SCRIPT5007: Unable to get value of the property ‘SubjectClicked’: object is null or undefined
main.aspx?etc=112&extraqs=%3fetc%3d112%26pagemode%3diframe%26preloadcache%3d1358859637784&pagetype=entityrecord, line 436 character 131

SCRIPT5007: Unable to get value of the property ‘style’: object is null or undefined
form.js?ver=1069248366, line 1 character 22102

After playing around for a while I found the issue was caused by the settings I had for the form assistant.

If the form assistant is enabled but not set to expand by default then I receive the errors.

If I disable the form assistant or set it to expand by default then everything is okay.

So as a work around what I’ve done for now is disable the form assistant and in the meantime raised an issue with Microsoft.

About these ads

2 thoughts on “CRM 2011 Online Polaris Case Bug – Unable to get value of the property ‘focusin’, ‘SubjectClicked’ or ‘style’: object is null or undefined.

  1. Your fix worked for “Unable to get value of the property ‘style’: object is null or undefined” on Products form too. Good job finding this!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Connecting to %s