CRM 2011 Online Polaris Case Bug – Unable to get value of the property ‘focusin’, ‘SubjectClicked’ or ‘style’: object is null or undefined.

Last night one our customers had their development environment updated to Polaris, it all looked good apart from when I opened the case (incident) entity. The form did not load correctly (it was unusable, none of the controls worked) and I received these errors:

SCRIPT5007: Unable to get value of the property ‘focusin’: object is null or undefined
global.ashx?ver=1069248366, line 5 character 58707

SCRIPT5007: Unable to get value of the property ‘SubjectClicked’: object is null or undefined
main.aspx?etc=112&extraqs=%3fetc%3d112%26pagemode%3diframe%26preloadcache%3d1358859637784&pagetype=entityrecord, line 436 character 131

SCRIPT5007: Unable to get value of the property ‘style’: object is null or undefined
form.js?ver=1069248366, line 1 character 22102

After playing around for a while I found the issue was caused by the settings I had for the form assistant.

If the form assistant is enabled but not set to expand by default then I receive the errors.

If I disable the form assistant or set it to expand by default then everything is okay.

So as a work around what I’ve done for now is disable the form assistant and in the meantime raised an issue with Microsoft.


Microsoft Dynamics CRM 2011 Application Design


Not so long ago I was invited by Packt Publishing to become a technical reviewer, the basic gist of that role is I read a book; say what I like, say what I don’t, suggest improvments and help to improve the overall technical quality of the book. (Note; I’m not an author and I’m not paid for this role).

So that first book was recently published; Microsoft Dynamics CRM 2011 Application Design by MVP Mahender Pal.

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Getting started with CRM 2011 JavaScript REST (OData) Web Service Calls

So I’m not going to present anything revolutionary here, but recently I had to do just this. Back in the CRM 4 world I was performing all my web service calls against the SOAP endpoint of CRM, with the move to 2011 I knew the world of REST had arrived but up until a couple of weeks ago I never really had the need to use it in any anger.

So this post is basically how I brought together various resources on the web to get started with REST calls from JavaScript. In some ways this is a bit of brain dump, but hopefully you might find it useful.

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