CRM 2011 Online Polaris Case Bug – Unable to get value of the property ‘focusin’, ‘SubjectClicked’ or ‘style’: object is null or undefined.

Last night one our customers had their development environment updated to Polaris, it all looked good apart from when I opened the case (incident) entity. The form did not load correctly (it was unusable, none of the controls worked) and I received these errors:

SCRIPT5007: Unable to get value of the property ‘focusin’: object is null or undefined
global.ashx?ver=1069248366, line 5 character 58707

SCRIPT5007: Unable to get value of the property ‘SubjectClicked’: object is null or undefined
main.aspx?etc=112&extraqs=%3fetc%3d112%26pagemode%3diframe%26preloadcache%3d1358859637784&pagetype=entityrecord, line 436 character 131

SCRIPT5007: Unable to get value of the property ‘style’: object is null or undefined
form.js?ver=1069248366, line 1 character 22102

After playing around for a while I found the issue was caused by the settings I had for the form assistant.

If the form assistant is enabled but not set to expand by default then I receive the errors.

If I disable the form assistant or set it to expand by default then everything is okay.

So as a work around what I’ve done for now is disable the form assistant and in the meantime raised an issue with Microsoft.

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5 thoughts on “CRM 2011 Online Polaris Case Bug – Unable to get value of the property ‘focusin’, ‘SubjectClicked’ or ‘style’: object is null or undefined.

  1. Your fix worked for “Unable to get value of the property ‘style’: object is null or undefined” on Products form too. Good job finding this!

  2. hi,
    I am new to crm ,can you please explain or provide me a link, disable the form assistant or expand by default .

    Please it really urgent for me..
    thank you

    • Hey Rimple,

      Its pretty straight forward, there is a setting on the form properties.

      1. Open the form you wish to change the form assistant on.
      2. Click the customise tab.
      3. Click form.
      4. Click form properties.
      5. Click display tab.
      6. See form assistant section for tick boxes.
      7. Save and publish.

      See for more details.

      Good luck!

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