Microsoft Dynamics CRM 2011 Cookbook


I recently acted as a technical reviewer for a new book; Microsoft Dynamics CRM 2011 Cookbook by Dipankar Bhattacharya. This book is now available from Packt Publishing so I thought I would publish a short review. (Note: I’m not paid by Packt for this role but I do get a free book).

The target audience for this book are system administrators and those who are new to CRM 2011. If you are already familiar with CRM 2011, it’s probably fair to say this isn’t the book for you, however it’s a great starter guide that I would happily recommend to those who are new to CRM 2011.

The book covers a broad range of topics in a good level of detail, I found the content accurate, easy to understand, follow and read. After an initial reading this book is likely to be kept on hand as a reference, the chapters are neatly segregated allowing you to drop in and out as required. With good diagrams, descriptive screen shots and relevant reference links this book has plenty to offer.

Weighing in at around 390 pages (including index) this is a start to end guide, beginning with installation (including ADFS), deployment, administration and data management. Then moving onto solution management, form and entity customisations, a little bit of JavaScript, Yammer, security, editing of the site map and ribbon, mail merge, SharePoint, then ending with processes and their management.

My favorite chapters are 5. Solution Management, 9. Office and SharePoint Integration and 10. Processes; those chapters cover their respective topics very well and like the book in general are well worth reading. It’s worth noting this book doesn’t cover plugins or .Net based customisations. My only real gripe with this book (and it’s more a personal styling thing than anything else) is that is steps describing how to do thing can be a little repetitive.

Overall this is a great book and I would happily recommend it to those aiming to get a solid grounding on a broad range of topics.

Chapter List

Chapter 1: Installing Dynamics CRM 2011
Chapter 2: Maintaining and Optimizing Microsoft Dynamics CRM 2011 Server
Chapter 3: Administering Microsoft Dynamics CRM 2011
Chapter 4: Data Management
Chapter 5: Solution Management
Chapter 6: Entity Customizations
Chapter 7: Form and View Customizations
Chapter 8: Site Map and Ribbon Customizations
Chapter 9: Office and SharePoint Integration
Chapter 10: Processes


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